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DATE *:
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COMPANY *:
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CONTACT PERSON *:
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PHONE NUMBER *:
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RE: PROPOSAL/SERVICE WORK ORDER # (IF KNOWN) *:
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DESCRIPTION *:
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DATE OF INSTALLATION/DELIVERY *:
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RE DELIVERY/INSTALLATION:
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1. Was your order as delivered accurate?
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Yes No
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2. Was it complete?
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Yes No
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3. Was the quality of the product what you expected?
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Yes No
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4. Was your order delivered & installed within the time frame you were given?
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Yes No
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5. Were you given enough time to make preparations for your furniture’s arrival?
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Yes No
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How could we improve this?
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6. Was the installation conducted in a professional manner?
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Yes No
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7. Was the installation crew knowledgeable & efficient?
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Yes No
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8. Was the lead time of this product/order suitable for your requirements?
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Yes No
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RE ORDERING PROCESS:
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1. Was our salesperson easy to reach?
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Yes No
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2. Did our salesperson respond promptly to your calls?
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Yes No
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3. Did our salesperson understand completely your requirements?
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Yes No
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4. Was our analysis of your situation thorough?
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Yes No
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5. Did we meet your needs completely with our proposal?
Was our salesperson knowledgeable about the products you were interested in?
Knowledgeable about space planning?
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Yes No
Yes No
Yes No
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6. Do you feel you received enough information before you placed your order?
Was this information presented clearly?
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Yes No
Yes No
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7. Was it easy for you to place your order?
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Yes No
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8. Was your order presented to you in a contract with enough details for you to understand what was ordered?
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Yes No
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1. Would you like to receive information about other products and services from us? E.g. environmental issues, ergonomic issues, new products, list of services
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Yes No
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2. If yes, how would you prefer to receive this information?
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3. Would you recommend The Office Resource to others?
Would you consider writing for us a letter of reference?
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Yes No
Yes No
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ADDITIONAL COMMENTS
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