DATE *:
COMPANY*:
CONTACT PERSON*:
PHONE NUMBER*:

RE: PROPOSAL/SERVICE WORK ORDER #: (IF KNOWN)
DESCRIPTION:
DATE OF INSTALLATION/DELIVERY:

RE DELIVERY/INSTALLATION:

1. Was your order as delivered accurate?	Yes No
2. Was it complete?	Yes No
3. Was the quality of the product what you expected?	Yes No
4. Was your order delivered & installed within the  time frame you were given?	Yes No
5. Were you given enough time to make preparations for your furniture’s arrival? How could we improve this?	Yes No
6. Was the installation conducted in a professional manner?	Yes No
7. Was the installation crew knowledgeable & efficient?	Yes No
8. Was the lead time of this product/order suitable for your requirements?	Yes No

RE ORDERING PROCESS:

1. Was our salesperson easy to reach?	Yes No
2. Did our salesperson respond promptly to your calls?	Yes No
3. Did our salesperson understand completely your requirements?	Yes No
4. Was our analysis of your situation thorough?	Yes No
5. Did we meet your needs completely with our proposal?     Was our salesperson knowledgeable about the products you were interested in?     Knowledgeable about space planning?	Yes No Yes No Yes No
6. Do you feel you received enough information before you placed your order?     Was this information presented clearly?	Yes No Yes No
7. Was it easy for you to place your order?	Yes No
8. Was your order presented to you in a contract with enough details for you to understand what was ordered?	Yes No

1. Would you like to receive information about other products and services from us? E.g. environmental issues, ergonomic issues, new products, list of services	Yes No
2. If yes, how would you prefer to receive this information?	visit from salesperson by telephone printed material/ brochures/catalogues e-mail website (www.theofficeresource.com)
3. Would you recommend The Office Resource to others?     Would you consider writing for us a letter of reference?	Yes No Yes No

ADDITIONAL COMMENTS: