ENHANCED SERVICE PLAN for FURNITURE PROGRAM

What does it do?

• A program that ensures that your furniture is living up to its expected performance
• You’ve paid for your warranty. Why not take advantage of it?
• Protects your furniture warranty.
• Prevents disruptions when minor mal-adjustments turn into major problems
• Identifies potential problems; preventing them from causing future down-time
• Extends the usable life of your furniture (particularly the moving parts)
• A Pro-active program that demonstrates your attention to employee environment
• Alerts you to any potential serious ergonomic problems
• Helps you keep your office looking tidy and professional
• Service is free for the first year if the furniture is purchased from T.O.R.

How does it work?

• We follow a checklist as we move from workstation-to-workstation.
• With your permission, we will answer any questions an employee might have about anything in their workstation. (Over 60% of employees never adjust their chair)
• We will make sure all moving parts are working properly – chairs, keyboard trays, drawers and doors. Quick and basic adjustments are done on the spot when they don’t disrupt the employee. Follow-up appointments are made for more elaborate repairs. (Warranty work is done absolutely free. We obtain your approval before we perform any chargeable work.)
• We bring to your attention any housekeeping issues, such as cleaning needs, wire-management issues, broken accessorial items such as end- and base-trim, top caps, etc.

Peripheral Services available

• Update your floor plan electronically to increase inventory control
• Enhance wire management
• Ergonomic suggestions (seating, computer-related issues)
• Employee user orientations (Chairs, paper-management, keyboard/mousing trays, etc.)
• Additional furnishings or consultant recommendations
• Furniture touch-ups, polishing
• Carpet and upholstery cleaning

Please contact us for a quotation now!